Client Coverage
March 31st, 2009

KPIs trump KPDs: It’s time to attain visibility into your most valuable metrics

myDIALS News: Having the right information when you need it is critical to operational performance, but often there is a gap. It could be that the information is old, hidden, locked in a spreadsheet, or simply incomplete.

True operational decision-making must be rooted in timely, relevant key performance metrics that go beyond a few static data points. A comprehensive, real-time picture of your operational health comes from multiple data sources within value streams that span multiple functional areas. This provides visibility into performance information that goes beyond a key performance indicator (KPI), which is a result or an outcome.

By Wayne Morris

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Published by: Tina Salcedo on March 31st, 2009 | Filed under Eastwick Communications, MyDials | Comment now »



March 31st, 2009

Fujitsu featured in ebizQ: BPM Success Through Automated Process Discovery: Fujitsu Explains

Fujitsu News: Podcast with George Spyridakis discussing real use cases of APD.

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Published by: Tina Salcedo on March 31st, 2009 | Filed under Eastwick Communications, Fujitsu America | Comment now »



March 31st, 2009

DMNews: Cooking.com selects StrongMail for assistance with its e-mail marketing

Cooking.com is partnering with e-mail services firm StrongMail Systems to run its e-mail marketing programs. Under the agreement, StrongMail will power e-mail for Cooking.com, as well as for the managed e-commerce sites that Cook­ing.com operates on behalf of other brands, including Starbucks, The Food Network and General Mills.

By Dianna Dilworth

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Published by: staff on March 31st, 2009 | Filed under Eastwick Communications, Strongmail | Comment now »



March 31st, 2009

Chordiant featured in Customer Interaction Solutions: “2009 CRM Excellence Awards Winners Announced by Customer Interaction Solutions Magazine”

Norwalk, CT (March 31, 2009) — Technology Marketing Corporation (TMC) (www.tmcnet.com) today announced the winners of the Tenth Annual CRM Excellence Awards as presented by its flagship publication, Customer Interaction Solutions (www.cismag.com).

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Published by: Tina Salcedo on March 31st, 2009 | Filed under Chordiant, Eastwick Communications | Comment now »



March 30th, 2009

ShoreTel in Fierce VoIP: Shoretel aims at large enterprise installations with version 9 release

Shoretel announced version 9 of its enterprise unified communications solution Monday. The new release offers increased SIP support, location-based call routing, and enhanced distributed architecture with streamlined failover protection.

By: Pete Wylie

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Published by: admin on March 30th, 2009 | Filed under Eastwick Communications, ShoreTel | Comment now »



March 30th, 2009

Fujitsu featured in ZDNet: Fujitsu America CEO makes mid-market enterprise be

Fujitsu News: Larry Dignan discusses Fujitsu America’s mid-market strategy saying that when you consider that mid-sized enterprises are also focusing on more outsourcing to cut costs, the underdog may just have a shot in the Americas.

By Larry Dignan

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Published by: Tina Salcedo on March 30th, 2009 | Filed under Eastwick Communications, Fujitsu America | Comment now »



March 30th, 2009

Fujitsu featured in SearchStorage.com: Fujitsu reorganizes in North America

Fujitsu News: Beth Pariseau says the new Fujitsu America entity will also become the world’s fourth largest professional services company, behind IBM, Hewlett-Packard/EDS, and Accenture.

By Beth Pariseau

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Published by: Tina Salcedo on March 30th, 2009 | Filed under Eastwick Communications, Fujitsu America | Comment now »



March 30th, 2009

Fujitsu featured in Reuters: Fujitsu commits to servers despite potential Sun deal

Fujitsu News: Gabriel Madway quotes R. Mitchell saying that the new Fujitsu America is looking for accelerated growth

By Gabriel Madway

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Published by: Tina Salcedo on March 30th, 2009 | Filed under Eastwick Communications, Fujitsu America | Comment now »



March 26th, 2009

JDSU featured in Broadband Gear Report: “JDSU and Empirix Team for Content Traffic and Signaling Layer Monitoring”

JDSU’s service assurance platform, NetComplete, now includes Empirix’s Hammer XMS, for content traffic and signaling layer monitoring. Service providers are migrating to Ethernet as a primary transport protocol and their ability to ensure service quality has become increasingly critical. With the addition of Hammer XMS, NetComplete provides a service monitoring solution that addresses both signaling and media content, correlates across multiple protocols, quickly identifies network problems, and helps deliver a best-quality customer experience, according to the companies.

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Published by: Tina Salcedo on March 26th, 2009 | Filed under Eastwick Communications, JDSU | Comment now »



March 26th, 2009

Seagate featured on ARS Technica: Seagate’s new 8TB BlackArmor NAS runs Linux

Seagate has announced a new Linux-based network storage product for the small business market, with a maximum capacity of 8TB.

By Ryan Paul

 

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Published by: staff on March 26th, 2009 | Filed under Eastwick Communications, Seagate Technology | Comment now »