Chordiant featured in Insurance & Technology: âDriving Retention and Customer Lifetime Value Through Customer Experience Managementâ?
Chordiant News: The objectives of customer retention and and maximizing value from the most profitable customers are top-of-mind for many insurance carriers, and we know that being able to reduce attrition even by even 1 percent could mean millions of dollars in protected premiums. This article will explore a few best practices that are very much linked to the current operational focus on customer satisfaction, loyalty and advocacy through a better understanding of a customer’s persona and creating personalized experiences.
By Sabine Vanderlinden, Chordiant/Pegasystems, Â April 29, 2010
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April 30th, 2010 | Filed under
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Chordiant featured in SandHill.com: âAn Interview with Marchai Bruchey, CMO of Chordiant Softwareâ?
Chordiant News: Chordiant Software is an $80 million public company delivering operational CRM to companies serving “millions of customers” such as subscribers in the cell phone, banking and health insurance industries. Chordiant’s predictive and adaptive applications optimize the customer experience to help global brands multiply customer lifetime value.
By Robert M. Wright
March 2, 2010
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March 5th, 2010 | Filed under
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Chordiant featured in 1to1 Magazine: âWhatâs Wrecking Your Customer Experience?â?
Chordiant News: “The customer experience.” It’s a widely spoken phrase, often used as a catch-all term for companies’ efforts to improve operations and rally employees and consumers. Most companies want to elevate the customer experience, but somewhere between the good intentions and actual implementation, many things can break down. The current state of the customer experience is not ideal.
By Elizabeth Glagowski
February 22, 2010
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February 23rd, 2010 | Filed under
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Chordiant featured in American Banker: âBanks Using CRM Tools to Improve Collectionsâ?
Chordiant News: Banks are using advanced collections systems to spot troubled loans before they go bad and to help their employees determine which borrowers might be receptive to modification offers.“The industry has forgotten how to collect. The [boom] economy had allowed it to lose that skill,” said Dennis Moroney, a research director at TowerGroup in Needham, Mass. “Today that’s a bad thing.”
By John Adams
Thursday, February 11, 2010
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February 11th, 2010 | Filed under
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Chordiant Software featured in Bank Technology News: âDaylight Come and They Need Loans Paidâ?
Chordiant News: Most of us would like to believe a new, brighter day has dawned. Part of creating that reality for banks requires improving collections systems to locate troubled loans that can be prevented from hitting the default dustbin, then helping overburdened staff reach a resolution that gets the borrower paying again. There’s also a bit of amnesia that has to be cured.
February 2010
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Chordiant Software featured in Bank Technology News: âTmaxSoft replicates mainframes on open systemsâ?
Chordiant News: A Korean software company is looking to gain a share of the North American application modernization market with a suite of software designed to âlift and shiftâ? applications off of mainframes and onto open platforms, claiming it will reduce costs.
By David Rubinstein
January 18, 2010
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February 5th, 2010 | Filed under
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Chordiant Software featured in Forrester Blog for Business Process & Applications Professionals: âNext Best Models: The Process Agility Equationâ?
Chordiant News: You never know whatâs coming at you next, which is why process agility is so important. Your organization must have a ready response for anything. And you must make sure that every process participant can identify, at their level, what that response might be, so they can take appropriate action.
By James Kobielus
January 14, 2010
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February 5th, 2010 | Filed under
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Chordiant Software featured in BrandRepublic: âRetail Banks to focus on the customer in 2010â?
Chordiant News: Traditionally, Customer Relationship Management (CRM) has not taken precedence within financial institutions and this has been further exacerbated by inflexible legacy systems which were not built with the customer in mind. To illustrate this issue, a recent study commissioned by Chordiant and conducted by Vanson Bourne found that that only 57 per cent of customer representatives questioned in the UKâs High Street retail banks had software that helped them suggest what products or services would be appropriate for an individual customer.
By Stephen Haighton
January 13, 2010
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Chordiant Software featured in TechDecisions: âWho’s There? Customer Service Steps to Forefrontâ?
Chordiant Software News: The rock band The Who is known for asking the musical question: “Who Are You?” But it is the insurance industry (and fans of the TV show CSI) that often echoes lead singer Roger Daltreyâs next line, “I really want to know.”
So, how well do insurers know the people buying their policies? Not as well as they would like, as evidenced by the increasing amount of money being spent on customer service solutions.
By Robert Regis Hyle
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December 22nd, 2009 | Filed under
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Chordiant Software featured in ebizQ: âMaking BI Actionable Through Decisioning Capabilitiesâ?
Chordiant News: Business intelligence (BI) has been a maddening capability for a long time. Sure, increasingly accurate, informative, and visually appealing reports now reveal where your most significant business challenges are, but by the time you have access to this insight, significant damage may already have been done. And looking at a problem, no matter how elegantly presented in a BI solution, is very different than solving it.
By Rob Walker, VP of Strategy and Innovation, Chordiant Software
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December 15th, 2009 | Filed under
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Chordiant featured in American Banker: âAmerican Banker, Bank Technology News and IDC Financial Insights Release 2009 FinTech 100 Rankingsâ?
Chordiant News: Financial Insights relied on a number of sources to gather the data used in the sixth edition of the FinTech survey.
October 29, 2009
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November 2nd, 2009 | Filed under
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Chordiant featured in CRM Magazine: âChordiant Focuses on Improving Customer Lifetime Valueâ?
Chordiant News: For companies looking to invest in customer service solutions today, it is important that the offerings are both targeted and solve specific business issues. Arguably, two of the larger ones are customer retention and improving the customer lifetime value. It is this pair of business initiatives Chordiant looks to help businesses improve upon quickly with two modular solutions: Cx Retention and Cx Cross-sell/Up-sell.
By Christopher Musico, October 27, 2009
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November 2nd, 2009 | Filed under
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Chordiant featured in CRM Directory: âNew Chordiant Cx⢠Solution Suite Empowers Companies to Alleviate Attrition, Increase Revenues and Optimize Customer Lifetime Value â
Chordiant News: First Chordiant Cx Solutions, Chordiant Cx Retention and Chordiant Cx Cross-sell/Up-sell, Deliver ROI in As Little As Two Months.
By Don Panek, October 06, 2009
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October 13th, 2009 | Filed under
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Chordiant featured in Trading Markets: âChordiant releases new modules for its Cx suite to reduce customer attritionâ?
Chordiant News: Chordiant Software Inc (Nasdaq:CHRD), a provider of Customer Experience
solutions, today introduced its Chordiant Cx Solutions Suite designed to target common pain points associated with customer attrition, acquisition, profitability and risk.
October 6, 2009
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October 13th, 2009 | Filed under
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Chordiant featured in Investor Place: âChordiant Software (CHRD) Set to Soar?â?
Chordiant News: The easy money of the tech boom has made a lot of investors skeptical of investing in anything having to do with Silicon Valley. It was an era of “venture capital gone mad,” as the money guys just kept pouring cash into businesses that only had hopes and dreams â no real products, and certainly no real profits. Consequently, it was no real surprise when the dominoes began tumbling.
By Nancy Zambell, October 2, 2009
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October 13th, 2009 | Filed under
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Chordiant featured in Information Management: âThe Evolution and Future of Business Intelligenceâ?
Chordiant News: Discussing the evolution of business intelligence can be confusing due to terminology and ambiguous buzz words. To avoid discussions around the much abused â2.0â moniker, Roman numerals will be used to simply denote subsequent maturity levels of BI. It is left to the reader to decide where BI 2.0 fits in this progression.
September 24, 2009
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September 25th, 2009 | Filed under
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Chordiant featured in CRM Buyer and E-Commerce Times: âBeyond CRM: 5 Steps to Outfox Your Competitorsâ?
Too often, companies ignore their customers’ experiences until alarm bells are clanging, and then they make expensive, last-ditch efforts to hold on to defecting customers, often losing them anyway. That scenario doesn’t have to keep playing out. The right technology tools can help a company focus on the quality of its customers’ experiences and maintain healthy, long-term relationships.
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September 3rd, 2009 | Filed under
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Chordiant featured in Claims Magazine: âCustomer Is Kingâ?
Last year was one of the costliest years for insurers in history, with record-setting Atlantic hurricane losses amounting to $43 billion, as well as man-made catastrophic disasters culminating at $7 billion â nearly double the annual averages from 2007. With claim costs averaging 60 to 70 percent of an insurerâs costs, losses could add a minimum of three to four points on operating costs. This is not a good thing in the current market environment.
By Sabine VanderLinden
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September 1st, 2009 | Filed under
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Chordiant featured in TMCnetâs Contact Center Solutions: âBMW Financial Services to Partner with Chordiant’s Cx Solutionâ?
BMW Financial Services, a a subsidiary of BMW AG, will partner with Chordiantâs Customer Experience Decision Management solution and predictive modeling capability to improve its management and treatment of delinquent accounts.
By Anil Sharma
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August 28th, 2009 | Filed under
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Chordiant featured in Credit & Collection World: âBMW Financial Services To Use Chordiant Softwareâ?
Chordiant Software Inc., a Cupertino, Calif.-based provider of software and services, today announced that BMW Financial Services, a wholly owned subsidiary of BMW AG, will employ Chordiantâs Cx Decision Management solution and predictive modeling capability to improve its management and treatment of delinquent accounts.
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