Client Coverage
May 19th, 2009

Chordiant featured in James Taylor on Enterprise Decision Management: “Chordiant Decision Management Update”

I got a chance to sit down with Rob Walker last week for an update on Chordiant Decision Manager. Rob covered some of the new features in Chordiant Decision Management 6.2 as well as some general background that has not appeared in any of my posts before (check out First Look - Chordiant Decision Management for a basic overview and First Look - Chordiant’s Visual Business Director - VBD is generally available in this release).

By James Taylor

Read full article here.



Published by: Tina Salcedo on May 19th, 2009 | Filed under Chordiant, Eastwick Communications | Comment now »



May 7th, 2009

Chordiant featured in Information Management: “Product Spotlight - May 7, 2009”

Chordiant Software, Inc. announced general availability of the Chordiant Connector for IBM WebSphere Process Server, a new linkage intended to help customers improve the process of managing customer conversations as a larger business process.

Read full article here.



Published by: Tina Salcedo on May 7th, 2009 | Filed under Chordiant, Eastwick Communications | Comment now »



May 5th, 2009

Chordiant featured in Call Center Software: “Chordiant Releases IBM WPS Connector to Manage Live Customer Interaction”

Chordiant Software, Inc announced the availability of the Chordiant Connector for IBM WebSphere Process Server (WPS), which is a new linkage capable of improving the process of managing customer conversations as a larger business process.

By Smamila Janakiraman

Read full article here.



Published by: Tina Salcedo on May 5th, 2009 | Filed under Chordiant, Eastwick Communications | Comment now »



May 1st, 2009

Chordiant featured in Insurance Networking News: “Solutions – Chordiant Releases Version 6.2 of CDM”

Chordiant Software Inc., a Cupertino, Calif.-based provider of customer experience software and services, announced general availability of its flagship Chordiant Decision Management (CDM), version 6.2.

Read full article here.



Published by: Tina Salcedo on May 1st, 2009 | Filed under Chordiant, Eastwick Communications | Comment now »



April 16th, 2009

Chordiant featured in San Jose Mercury News: “People on the move”

The Cupertino provider of customer experience software and services appointed Marchai Bruchey vice president and chief marketing officer. Previously, she was CMO at Kana Software.

By Marchai Bruchey

Read full article here.



Published by: Tina Salcedo on April 16th, 2009 | Filed under Chordiant, Eastwick Communications | Comment now »



April 8th, 2009

Chordiant featured in Call Center Helper: “Top tips for customer retention”

With the current economic climate there has never been a more important time to hang on to your customers.  We have asked our readers for their top tips for dealing with customer retention.

Read full article here.



Published by: Tina Salcedo on April 8th, 2009 | Filed under Chordiant, Eastwick Communications | Comment now »



April 7th, 2009

Chordiant featured in TMCnet: “Chordiant Releases, Enhances Customer Strategy Simulation Solutions”

Anticipation is key to effective response, which is the hard ROI from Chordiant’s new solution, the Chordiant Cx Visual Business Director (Cx VBD). Announced last fall and available now Cx VBD allows business users accomplish this by simulating and testing the potential business impact of customer strategies before putting them into production. They can also use the solution to monitor and control strategy performance companywide or in any part of the business in real-time.

By Brendan Read

Read full article here.



Published by: Tina Salcedo on April 7th, 2009 | Filed under Chordiant, Eastwick Communications | Comment now »



April 7th, 2009

Chordiant featured in BankInnovation.net: “New Tool Lets Banks Simulate Business Scenarios”

Move over Miss Cleo. There is a new tool in town that allows banks to simulate what-if business situations.

By Mary Wisniewski

Read full article here.



Published by: Tina Salcedo on April 7th, 2009 | Filed under Chordiant, Eastwick Communications | Comment now »



March 31st, 2009

Chordiant featured in Customer Interaction Solutions: “2009 CRM Excellence Awards Winners Announced by Customer Interaction Solutions Magazine”

Norwalk, CT (March 31, 2009) — Technology Marketing Corporation (TMC) (www.tmcnet.com) today announced the winners of the Tenth Annual CRM Excellence Awards as presented by its flagship publication, Customer Interaction Solutions (www.cismag.com).

Read full article here.



Published by: Tina Salcedo on March 31st, 2009 | Filed under Chordiant, Eastwick Communications | Comment now »



March 12th, 2009

Chordiant featured in Financial Times: “Chordiant keeps customers happy”

Chordiant, the US specialist in customer relationship management software, has unveiled a new release of Chordiant Recommendation Advisor. Aimed at high-volume call centres, version 6.2 of the software shows agents which incentives and products apply to a customer at the individual, departmental and corporate levels. The same “multi-level” functionality can also be used to sell to consumers and families.

Read full article here.



Published by: Tina Salcedo on March 12th, 2009 | Filed under Chordiant, Eastwick Communications | Comment now »