Eastwick Communications Client Coverage » Chordiant http://newsroom.eastwick.com/clientcoverage Eastwick Communications Client Coverage Sat, 13 Mar 2010 02:05:13 +0000 http://wordpress.org/?v=2.6.5 en Chordiant featured in SandHill.com: “An Interview with Marchai Bruchey, CMO of Chordiant Software” http://newsroom.eastwick.com/clientcoverage/2010/03/05/chordiant-featured-in-sandhillcom-%e2%80%9can-interview-with-marchai-bruchey-cmo-of-chordiant-software%e2%80%9d/ http://newsroom.eastwick.com/clientcoverage/2010/03/05/chordiant-featured-in-sandhillcom-%e2%80%9can-interview-with-marchai-bruchey-cmo-of-chordiant-software%e2%80%9d/#comments Fri, 05 Mar 2010 21:36:45 +0000 staff http://newsroom.eastwick.com/clientcoverage/?p=2896

Chordiant News: Chordiant Software is an $80 million public company delivering operational CRM to companies serving “millions of customers” such as subscribers in the cell phone, banking and health insurance industries. Chordiant’s predictive and adaptive applications optimize the customer experience to help global brands multiply customer lifetime value.

By Robert M. Wright

March 2, 2010

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]]> http://newsroom.eastwick.com/clientcoverage/2010/03/05/chordiant-featured-in-sandhillcom-%e2%80%9can-interview-with-marchai-bruchey-cmo-of-chordiant-software%e2%80%9d/feed/ Chordiant featured in 1to1 Magazine: “What’s Wrecking Your Customer Experience?” http://newsroom.eastwick.com/clientcoverage/2010/02/23/chordiant-featured-in-1to1-magazine-%e2%80%9cwhat%e2%80%99s-wrecking-your-customer-experience%e2%80%9d/ http://newsroom.eastwick.com/clientcoverage/2010/02/23/chordiant-featured-in-1to1-magazine-%e2%80%9cwhat%e2%80%99s-wrecking-your-customer-experience%e2%80%9d/#comments Tue, 23 Feb 2010 23:23:15 +0000 staff http://newsroom.eastwick.com/clientcoverage/?p=2798 Chordiant News: “The customer experience.” It’s a widely spoken phrase, often used as a catch-all term for companies’ efforts to improve operations and rally employees and consumers. Most companies want to elevate the customer experience, but somewhere between the good intentions and actual implementation, many things can break down. The current state of the customer experience is not ideal.

By Elizabeth Glagowski

February 22, 2010

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]]> http://newsroom.eastwick.com/clientcoverage/2010/02/23/chordiant-featured-in-1to1-magazine-%e2%80%9cwhat%e2%80%99s-wrecking-your-customer-experience%e2%80%9d/feed/ Chordiant featured in American Banker: “Banks Using CRM Tools to Improve Collections” http://newsroom.eastwick.com/clientcoverage/2010/02/11/chordiant-featured-in-american-banker-%e2%80%9cbanks-using-crm-tools-to-improve-collections%e2%80%9d/ http://newsroom.eastwick.com/clientcoverage/2010/02/11/chordiant-featured-in-american-banker-%e2%80%9cbanks-using-crm-tools-to-improve-collections%e2%80%9d/#comments Fri, 12 Feb 2010 03:03:40 +0000 staff http://newsroom.eastwick.com/clientcoverage/?p=2784

Chordiant News: Banks are using advanced collections systems to spot troubled loans before they go bad and to help their employees determine which borrowers might be receptive to modification offers.“The industry has forgotten how to collect. The [boom] economy had allowed it to lose that skill,” said Dennis Moroney, a research director at TowerGroup in Needham, Mass. “Today that’s a bad thing.”

By John Adams

Thursday, February 11, 2010

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]]> http://newsroom.eastwick.com/clientcoverage/2010/02/11/chordiant-featured-in-american-banker-%e2%80%9cbanks-using-crm-tools-to-improve-collections%e2%80%9d/feed/ Chordiant Software featured in Bank Technology News: “Daylight Come and They Need Loans Paid” http://newsroom.eastwick.com/clientcoverage/2010/02/05/chordiant-software-featured-in-bank-technology-news-%e2%80%9cdaylight-come-and-they-need-loans-paid%e2%80%9d/ http://newsroom.eastwick.com/clientcoverage/2010/02/05/chordiant-software-featured-in-bank-technology-news-%e2%80%9cdaylight-come-and-they-need-loans-paid%e2%80%9d/#comments Fri, 05 Feb 2010 23:50:15 +0000 staff http://newsroom.eastwick.com/clientcoverage/?p=2723

Chordiant News: Most of us would like to believe a new, brighter day has dawned. Part of creating that reality for banks requires improving collections systems to locate troubled loans that can be prevented from hitting the default dustbin, then helping overburdened staff reach a resolution that gets the borrower paying again. There’s also a bit of amnesia that has to be cured.

By John Adams

February 2010

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]]> http://newsroom.eastwick.com/clientcoverage/2010/02/05/chordiant-software-featured-in-bank-technology-news-%e2%80%9cdaylight-come-and-they-need-loans-paid%e2%80%9d/feed/ Chordiant Software featured in Bank Technology News: “TmaxSoft replicates mainframes on open systems” http://newsroom.eastwick.com/clientcoverage/2010/02/05/chordiant-software-featured-in-bank-technology-news-%e2%80%9ctmaxsoft-replicates-mainframes-on-open-systems%e2%80%9d/ http://newsroom.eastwick.com/clientcoverage/2010/02/05/chordiant-software-featured-in-bank-technology-news-%e2%80%9ctmaxsoft-replicates-mainframes-on-open-systems%e2%80%9d/#comments Fri, 05 Feb 2010 23:42:51 +0000 staff http://newsroom.eastwick.com/clientcoverage/?p=2717

Chordiant News: A Korean software company is looking to gain a share of the North American application modernization market with a suite of software designed to “lift and shift” applications off of mainframes and onto open platforms, claiming it will reduce costs.

By David Rubinstein

January 18, 2010

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]]> http://newsroom.eastwick.com/clientcoverage/2010/02/05/chordiant-software-featured-in-bank-technology-news-%e2%80%9ctmaxsoft-replicates-mainframes-on-open-systems%e2%80%9d/feed/ Chordiant Software featured in Forrester Blog for Business Process & Applications Professionals: “Next Best Models: The Process Agility Equation” http://newsroom.eastwick.com/clientcoverage/2010/02/05/chordiant-software-featured-in-forrester-blog-for-business-process-applications-professionals-%e2%80%9cnext-best-models-the-process-agility-equation%e2%80%9d/ http://newsroom.eastwick.com/clientcoverage/2010/02/05/chordiant-software-featured-in-forrester-blog-for-business-process-applications-professionals-%e2%80%9cnext-best-models-the-process-agility-equation%e2%80%9d/#comments Fri, 05 Feb 2010 23:38:28 +0000 staff http://newsroom.eastwick.com/clientcoverage/?p=2712

Chordiant News: You never know what’s coming at you next, which is why process agility is so important. Your organization must have a ready response for anything. And you must make sure that every process participant can identify, at their level, what that response might be, so they can take appropriate action.

By James Kobielus

January 14, 2010

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]]> http://newsroom.eastwick.com/clientcoverage/2010/02/05/chordiant-software-featured-in-forrester-blog-for-business-process-applications-professionals-%e2%80%9cnext-best-models-the-process-agility-equation%e2%80%9d/feed/ Chordiant Software featured in BrandRepublic: “Retail Banks to focus on the customer in 2010” http://newsroom.eastwick.com/clientcoverage/2010/02/05/chordiant-software-featured-in-brandrepublic-%e2%80%9c%e2%80%9cretail-banks-to-focus-on-the-customer-in-2010%e2%80%9d/ http://newsroom.eastwick.com/clientcoverage/2010/02/05/chordiant-software-featured-in-brandrepublic-%e2%80%9c%e2%80%9cretail-banks-to-focus-on-the-customer-in-2010%e2%80%9d/#comments Fri, 05 Feb 2010 23:34:03 +0000 staff http://newsroom.eastwick.com/clientcoverage/?p=2709

Chordiant News: Traditionally, Customer Relationship Management (CRM) has not taken precedence within financial institutions and this has been further exacerbated by inflexible legacy systems which were not built with the customer in mind. To illustrate this issue, a recent study commissioned by Chordiant and conducted by Vanson Bourne found that that only 57 per cent of customer representatives questioned in the UK’s High Street retail banks had software that helped them suggest what products or services would be appropriate for an individual customer.

By Stephen Haighton

January 13, 2010

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]]> http://newsroom.eastwick.com/clientcoverage/2010/02/05/chordiant-software-featured-in-brandrepublic-%e2%80%9c%e2%80%9cretail-banks-to-focus-on-the-customer-in-2010%e2%80%9d/feed/ Chordiant Software featured in TechDecisions: “Who’s There? Customer Service Steps to Forefront” http://newsroom.eastwick.com/clientcoverage/2009/12/22/chordiant-software-featured-in-techdecisions-%e2%80%9cwhos-there-customer-service-steps-to-forefront%e2%80%9d/ http://newsroom.eastwick.com/clientcoverage/2009/12/22/chordiant-software-featured-in-techdecisions-%e2%80%9cwhos-there-customer-service-steps-to-forefront%e2%80%9d/#comments Tue, 22 Dec 2009 19:57:49 +0000 staff http://newsroom.eastwick.com/clientcoverage/?p=2633

Chordiant Software News: The rock band The Who is known for asking the musical question: “Who Are You?” But it is the insurance industry (and fans of the TV show CSI) that often echoes lead singer Roger Daltrey’s next line, “I really want to know.”

So, how well do insurers know the people buying their policies? Not as well as they would like, as evidenced by the increasing amount of money being spent on customer service solutions.

By Robert Regis Hyle

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]]> http://newsroom.eastwick.com/clientcoverage/2009/12/22/chordiant-software-featured-in-techdecisions-%e2%80%9cwhos-there-customer-service-steps-to-forefront%e2%80%9d/feed/ Chordiant Software featured in ebizQ: “Making BI Actionable Through Decisioning Capabilities” http://newsroom.eastwick.com/clientcoverage/2009/12/15/chordiant-software-featured-in-ebizq-%e2%80%9cmaking-bi-actionable-through-decisioning-capabilities%e2%80%9d/ http://newsroom.eastwick.com/clientcoverage/2009/12/15/chordiant-software-featured-in-ebizq-%e2%80%9cmaking-bi-actionable-through-decisioning-capabilities%e2%80%9d/#comments Tue, 15 Dec 2009 21:52:40 +0000 staff http://newsroom.eastwick.com/clientcoverage/?p=2610

Chordiant News: Business intelligence (BI) has been a maddening capability for a long time. Sure, increasingly accurate, informative, and visually appealing reports now reveal where your most significant business challenges are, but by the time you have access to this insight, significant damage may already have been done. And looking at a problem, no matter how elegantly presented in a BI solution, is very different than solving it.

By Rob Walker, VP of Strategy and Innovation, Chordiant Software

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]]> http://newsroom.eastwick.com/clientcoverage/2009/12/15/chordiant-software-featured-in-ebizq-%e2%80%9cmaking-bi-actionable-through-decisioning-capabilities%e2%80%9d/feed/ Chordiant featured in American Banker: “American Banker, Bank Technology News and IDC Financial Insights Release 2009 FinTech 100 Rankings” http://newsroom.eastwick.com/clientcoverage/2009/11/02/chordiant-featured-in-american-banker-%e2%80%9camerican-banker-bank-technology-news-and-idc-financial-insights-release-2009-fintech-100-rankings%e2%80%9d/ http://newsroom.eastwick.com/clientcoverage/2009/11/02/chordiant-featured-in-american-banker-%e2%80%9camerican-banker-bank-technology-news-and-idc-financial-insights-release-2009-fintech-100-rankings%e2%80%9d/#comments Tue, 03 Nov 2009 03:36:39 +0000 staff http://newsroom.eastwick.com/clientcoverage/?p=2538

Chordiant News: Financial Insights relied on a number of sources to gather the data used in the sixth edition of the FinTech survey.

October 29, 2009

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