Eastwick Communications Client Coverage » Chordiant http://newsroom.eastwick.com/clientcoverage Eastwick Communications Client Coverage Fri, 03 Jul 2009 00:08:23 +0000 http://wordpress.org/?v=2.6.5 en Chordiant featured in James Taylor on Enterprise Decision Management: “Chordiant Decision Management Update” http://newsroom.eastwick.com/clientcoverage/2009/05/19/chordiant-featured-in-james-taylor-on-enterprise-decision-management-%e2%80%9cchordiant-decision-management-update%e2%80%9d/ http://newsroom.eastwick.com/clientcoverage/2009/05/19/chordiant-featured-in-james-taylor-on-enterprise-decision-management-%e2%80%9cchordiant-decision-management-update%e2%80%9d/#comments Tue, 19 May 2009 16:54:13 +0000 Tina Salcedo http://newsroom.eastwick.com/clientcoverage/?p=1796 I got a chance to sit down with Rob Walker last week for an update on Chordiant Decision Manager. Rob covered some of the new features in Chordiant Decision Management 6.2 as well as some general background that has not appeared in any of my posts before (check out First Look - Chordiant Decision Management for a basic overview and First Look - Chordiant’s Visual Business Director - VBD is generally available in this release).

By James Taylor

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]]> http://newsroom.eastwick.com/clientcoverage/2009/05/19/chordiant-featured-in-james-taylor-on-enterprise-decision-management-%e2%80%9cchordiant-decision-management-update%e2%80%9d/feed/ Chordiant featured in Information Management: “Product Spotlight - May 7, 2009” http://newsroom.eastwick.com/clientcoverage/2009/05/07/chordiant-featured-in-information-management-%e2%80%9cproduct-spotlight-may-7-2009%e2%80%9d/ http://newsroom.eastwick.com/clientcoverage/2009/05/07/chordiant-featured-in-information-management-%e2%80%9cproduct-spotlight-may-7-2009%e2%80%9d/#comments Thu, 07 May 2009 21:29:50 +0000 Tina Salcedo http://newsroom.eastwick.com/clientcoverage/?p=1776 Chordiant Software, Inc. announced general availability of the Chordiant Connector for IBM WebSphere Process Server, a new linkage intended to help customers improve the process of managing customer conversations as a larger business process.

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]]> http://newsroom.eastwick.com/clientcoverage/2009/05/07/chordiant-featured-in-information-management-%e2%80%9cproduct-spotlight-may-7-2009%e2%80%9d/feed/ Chordiant featured in Call Center Software: “Chordiant Releases IBM WPS Connector to Manage Live Customer Interaction” http://newsroom.eastwick.com/clientcoverage/2009/05/05/chordiant-featured-in-call-center-software-%e2%80%9cchordiant-releases-ibm-wps-connector-to-manage-live-customer-interaction%e2%80%9d/ http://newsroom.eastwick.com/clientcoverage/2009/05/05/chordiant-featured-in-call-center-software-%e2%80%9cchordiant-releases-ibm-wps-connector-to-manage-live-customer-interaction%e2%80%9d/#comments Tue, 05 May 2009 19:41:29 +0000 Tina Salcedo http://newsroom.eastwick.com/clientcoverage/?p=1768 Chordiant Software, Inc announced the availability of the Chordiant Connector for IBM WebSphere Process Server (WPS), which is a new linkage capable of improving the process of managing customer conversations as a larger business process.

By Smamila Janakiraman

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]]> http://newsroom.eastwick.com/clientcoverage/2009/05/05/chordiant-featured-in-call-center-software-%e2%80%9cchordiant-releases-ibm-wps-connector-to-manage-live-customer-interaction%e2%80%9d/feed/ Chordiant featured in Insurance Networking News: “Solutions – Chordiant Releases Version 6.2 of CDM” http://newsroom.eastwick.com/clientcoverage/2009/05/01/chordiant-featured-in-insurance-networking-news-%e2%80%9csolutions-%e2%80%93-chordiant-releases-version-62-of-cdm%e2%80%9d/ http://newsroom.eastwick.com/clientcoverage/2009/05/01/chordiant-featured-in-insurance-networking-news-%e2%80%9csolutions-%e2%80%93-chordiant-releases-version-62-of-cdm%e2%80%9d/#comments Fri, 01 May 2009 21:59:52 +0000 Tina Salcedo http://newsroom.eastwick.com/clientcoverage/?p=1778 Chordiant Software Inc., a Cupertino, Calif.-based provider of customer experience software and services, announced general availability of its flagship Chordiant Decision Management (CDM), version 6.2.

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]]> http://newsroom.eastwick.com/clientcoverage/2009/05/01/chordiant-featured-in-insurance-networking-news-%e2%80%9csolutions-%e2%80%93-chordiant-releases-version-62-of-cdm%e2%80%9d/feed/ Chordiant featured in San Jose Mercury News: “People on the move” http://newsroom.eastwick.com/clientcoverage/2009/04/16/chordiant-featured-in-san-jose-mercury-news-%e2%80%9cpeople-on-the-move-april-16-marchai-bruchey%e2%80%9d/ http://newsroom.eastwick.com/clientcoverage/2009/04/16/chordiant-featured-in-san-jose-mercury-news-%e2%80%9cpeople-on-the-move-april-16-marchai-bruchey%e2%80%9d/#comments Thu, 16 Apr 2009 16:20:06 +0000 Tina Salcedo http://newsroom.eastwick.com/clientcoverage/?p=1532 The Cupertino provider of customer experience software and services appointed Marchai Bruchey vice president and chief marketing officer. Previously, she was CMO at Kana Software.

By Marchai Bruchey

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]]> http://newsroom.eastwick.com/clientcoverage/2009/04/16/chordiant-featured-in-san-jose-mercury-news-%e2%80%9cpeople-on-the-move-april-16-marchai-bruchey%e2%80%9d/feed/ Chordiant featured in Call Center Helper: “Top tips for customer retention” http://newsroom.eastwick.com/clientcoverage/2009/04/08/chordiant-featured-in-call-center-helper-%e2%80%9ctop-tips-for-customer-retention%e2%80%9d/ http://newsroom.eastwick.com/clientcoverage/2009/04/08/chordiant-featured-in-call-center-helper-%e2%80%9ctop-tips-for-customer-retention%e2%80%9d/#comments Wed, 08 Apr 2009 18:38:16 +0000 Tina Salcedo http://newsroom.eastwick.com/clientcoverage/?p=1471 With the current economic climate there has never been a more important time to hang on to your customers.  We have asked our readers for their top tips for dealing with customer retention.

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]]> http://newsroom.eastwick.com/clientcoverage/2009/04/08/chordiant-featured-in-call-center-helper-%e2%80%9ctop-tips-for-customer-retention%e2%80%9d/feed/ Chordiant featured in TMCnet: “Chordiant Releases, Enhances Customer Strategy Simulation Solutions” http://newsroom.eastwick.com/clientcoverage/2009/04/07/chordiant-featured-in-tmcnet-%e2%80%9cchordiant-releases-enhances-customer-strategy-simulation-solutions%e2%80%9d/ http://newsroom.eastwick.com/clientcoverage/2009/04/07/chordiant-featured-in-tmcnet-%e2%80%9cchordiant-releases-enhances-customer-strategy-simulation-solutions%e2%80%9d/#comments Tue, 07 Apr 2009 18:45:09 +0000 Tina Salcedo http://newsroom.eastwick.com/clientcoverage/?p=1475 Anticipation is key to effective response, which is the hard ROI from Chordiant’s new solution, the Chordiant Cx Visual Business Director (Cx VBD). Announced last fall and available now Cx VBD allows business users accomplish this by simulating and testing the potential business impact of customer strategies before putting them into production. They can also use the solution to monitor and control strategy performance companywide or in any part of the business in real-time.

By Brendan Read

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]]> http://newsroom.eastwick.com/clientcoverage/2009/04/07/chordiant-featured-in-tmcnet-%e2%80%9cchordiant-releases-enhances-customer-strategy-simulation-solutions%e2%80%9d/feed/ Chordiant featured in BankInnovation.net: “New Tool Lets Banks Simulate Business Scenarios” http://newsroom.eastwick.com/clientcoverage/2009/04/07/chordiant-featured-in-bankinnovationnet-%e2%80%9cnew-tool-lets-banks-simulate-business-scenarios%e2%80%9d/ http://newsroom.eastwick.com/clientcoverage/2009/04/07/chordiant-featured-in-bankinnovationnet-%e2%80%9cnew-tool-lets-banks-simulate-business-scenarios%e2%80%9d/#comments Tue, 07 Apr 2009 18:41:44 +0000 Tina Salcedo http://newsroom.eastwick.com/clientcoverage/?p=1473 Move over Miss Cleo. There is a new tool in town that allows banks to simulate what-if business situations.

By Mary Wisniewski

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]]> http://newsroom.eastwick.com/clientcoverage/2009/04/07/chordiant-featured-in-bankinnovationnet-%e2%80%9cnew-tool-lets-banks-simulate-business-scenarios%e2%80%9d/feed/ Chordiant featured in Customer Interaction Solutions: “2009 CRM Excellence Awards Winners Announced by Customer Interaction Solutions Magazine” http://newsroom.eastwick.com/clientcoverage/2009/03/31/chordiant-featured-in-customer-interaction-solutions-%e2%80%9c2009-crm-excellence-awards-winners-announced-by-customer-interaction-solutions-magazine%e2%80%9d/ http://newsroom.eastwick.com/clientcoverage/2009/03/31/chordiant-featured-in-customer-interaction-solutions-%e2%80%9c2009-crm-excellence-awards-winners-announced-by-customer-interaction-solutions-magazine%e2%80%9d/#comments Tue, 31 Mar 2009 19:09:12 +0000 Tina Salcedo http://newsroom.eastwick.com/clientcoverage/?p=1479 Norwalk, CT (March 31, 2009) — Technology Marketing Corporation (TMC) (www.tmcnet.com) today announced the winners of the Tenth Annual CRM Excellence Awards as presented by its flagship publication, Customer Interaction Solutions (www.cismag.com).

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]]> http://newsroom.eastwick.com/clientcoverage/2009/03/31/chordiant-featured-in-customer-interaction-solutions-%e2%80%9c2009-crm-excellence-awards-winners-announced-by-customer-interaction-solutions-magazine%e2%80%9d/feed/ Chordiant featured in Financial Times: “Chordiant keeps customers happy” http://newsroom.eastwick.com/clientcoverage/2009/03/12/chordiant-featured-in-financial-times-%e2%80%9cchordiant-keeps-customers-happy%e2%80%9d/ http://newsroom.eastwick.com/clientcoverage/2009/03/12/chordiant-featured-in-financial-times-%e2%80%9cchordiant-keeps-customers-happy%e2%80%9d/#comments Thu, 12 Mar 2009 20:16:30 +0000 Tina Salcedo http://newsroom.eastwick.com/clientcoverage/?p=1481 Chordiant, the US specialist in customer relationship management software, has unveiled a new release of Chordiant Recommendation Advisor. Aimed at high-volume call centres, version 6.2 of the software shows agents which incentives and products apply to a customer at the individual, departmental and corporate levels. The same “multi-level” functionality can also be used to sell to consumers and families.

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