Eastwick Communications Client Coverage » Chordiant http://newsroom.eastwick.com/clientcoverage Eastwick Communications Client Coverage Fri, 06 Aug 2010 22:00:00 +0000 http://wordpress.org/?v=2.9.2 en hourly 1 http://newsroom.eastwick.com/clientcoverage/2010/04/30/chordiant-featured-in-insurance-technology-%e2%80%9cdriving-retention-and-customer-lifetime-value-through-customer-experience-management%e2%80%9d/ http://newsroom.eastwick.com/clientcoverage/2010/04/30/chordiant-featured-in-insurance-technology-%e2%80%9cdriving-retention-and-customer-lifetime-value-through-customer-experience-management%e2%80%9d/#comments Fri, 30 Apr 2010 20:41:45 +0000 staff http://newsroom.eastwick.com/clientcoverage/?p=3098 Chordiant News: The objectives of customer retention and and maximizing value from the most profitable customers are top-of-mind for many insurance carriers, and we know that being able to reduce attrition even by even 1 percent could mean millions of dollars in protected premiums. This article will explore a few best practices that are very much linked to the current operational focus on customer satisfaction, loyalty and advocacy through a better understanding of a customer’s persona and creating personalized experiences.

By Sabine Vanderlinden, Chordiant/Pegasystems,  April 29, 2010

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Chordiant News: Chordiant Software is an $80 million public company delivering operational CRM to companies serving “millions of customers” such as subscribers in the cell phone, banking and health insurance industries. Chordiant’s predictive and adaptive applications optimize the customer experience to help global brands multiply customer lifetime value.

By Robert M. Wright

March 2, 2010

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]]> http://newsroom.eastwick.com/clientcoverage/2010/03/05/chordiant-featured-in-sandhillcom-%e2%80%9can-interview-with-marchai-bruchey-cmo-of-chordiant-software%e2%80%9d/feed/ 0 http://newsroom.eastwick.com/clientcoverage/2010/02/23/chordiant-featured-in-1to1-magazine-%e2%80%9cwhat%e2%80%99s-wrecking-your-customer-experience%e2%80%9d/ http://newsroom.eastwick.com/clientcoverage/2010/02/23/chordiant-featured-in-1to1-magazine-%e2%80%9cwhat%e2%80%99s-wrecking-your-customer-experience%e2%80%9d/#comments Tue, 23 Feb 2010 23:23:15 +0000 staff http://newsroom.eastwick.com/clientcoverage/?p=2798 Chordiant News: “The customer experience.” It’s a widely spoken phrase, often used as a catch-all term for companies’ efforts to improve operations and rally employees and consumers. Most companies want to elevate the customer experience, but somewhere between the good intentions and actual implementation, many things can break down. The current state of the customer experience is not ideal.

By Elizabeth Glagowski

February 22, 2010

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Chordiant News: Banks are using advanced collections systems to spot troubled loans before they go bad and to help their employees determine which borrowers might be receptive to modification offers.“The industry has forgotten how to collect. The [boom] economy had allowed it to lose that skill,” said Dennis Moroney, a research director at TowerGroup in Needham, Mass. “Today that’s a bad thing.”

By John Adams

Thursday, February 11, 2010

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Chordiant News: Most of us would like to believe a new, brighter day has dawned. Part of creating that reality for banks requires improving collections systems to locate troubled loans that can be prevented from hitting the default dustbin, then helping overburdened staff reach a resolution that gets the borrower paying again. There’s also a bit of amnesia that has to be cured.

By John Adams

February 2010

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Chordiant News: A Korean software company is looking to gain a share of the North American application modernization market with a suite of software designed to “lift and shift� applications off of mainframes and onto open platforms, claiming it will reduce costs.

By David Rubinstein

January 18, 2010

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Chordiant News: You never know what’s coming at you next, which is why process agility is so important. Your organization must have a ready response for anything. And you must make sure that every process participant can identify, at their level, what that response might be, so they can take appropriate action.

By James Kobielus

January 14, 2010

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Chordiant News: Traditionally, Customer Relationship Management (CRM) has not taken precedence within financial institutions and this has been further exacerbated by inflexible legacy systems which were not built with the customer in mind. To illustrate this issue, a recent study commissioned by Chordiant and conducted by Vanson Bourne found that that only 57 per cent of customer representatives questioned in the UK’s High Street retail banks had software that helped them suggest what products or services would be appropriate for an individual customer.

By Stephen Haighton

January 13, 2010

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Chordiant Software News: The rock band The Who is known for asking the musical question: “Who Are You?” But it is the insurance industry (and fans of the TV show CSI) that often echoes lead singer Roger Daltrey’s next line, “I really want to know.”

So, how well do insurers know the people buying their policies? Not as well as they would like, as evidenced by the increasing amount of money being spent on customer service solutions.

By Robert Regis Hyle

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Chordiant News: Business intelligence (BI) has been a maddening capability for a long time. Sure, increasingly accurate, informative, and visually appealing reports now reveal where your most significant business challenges are, but by the time you have access to this insight, significant damage may already have been done. And looking at a problem, no matter how elegantly presented in a BI solution, is very different than solving it.

By Rob Walker, VP of Strategy and Innovation, Chordiant Software

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Chordiant News: Financial Insights relied on a number of sources to gather the data used in the sixth edition of the FinTech survey.

October 29, 2009

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]]> http://newsroom.eastwick.com/clientcoverage/2009/11/02/chordiant-featured-in-american-banker-%e2%80%9camerican-banker-bank-technology-news-and-idc-financial-insights-release-2009-fintech-100-rankings%e2%80%9d/feed/ 0 http://newsroom.eastwick.com/clientcoverage/2009/11/02/chordiant-featured-in-crm-magazine-%e2%80%9cchordiant-focuses-on-improving-customer-lifetime-value%e2%80%9d/ http://newsroom.eastwick.com/clientcoverage/2009/11/02/chordiant-featured-in-crm-magazine-%e2%80%9cchordiant-focuses-on-improving-customer-lifetime-value%e2%80%9d/#comments Tue, 03 Nov 2009 03:31:32 +0000 staff http://newsroom.eastwick.com/clientcoverage/?p=2535 Chordiant News: For companies looking to invest in customer service solutions today, it is important that the offerings are both targeted and solve specific business issues. Arguably, two of the larger ones are customer retention and improving the customer lifetime value. It is this pair of business initiatives Chordiant looks to help businesses improve upon quickly with two modular solutions: Cx Retention and Cx Cross-sell/Up-sell.

By Christopher Musico, October 27, 2009

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]]> http://newsroom.eastwick.com/clientcoverage/2009/11/02/chordiant-featured-in-crm-magazine-%e2%80%9cchordiant-focuses-on-improving-customer-lifetime-value%e2%80%9d/feed/ 0 Chordiant featured in CRM Directory: “New Chordiant Cx™ Solution Suite Empowers Companies to Alleviate Attrition, Increase Revenues and Optimize Customer Lifetime Value “ http://newsroom.eastwick.com/clientcoverage/2009/10/13/chordiant-featured-in-crm-directory-%e2%80%9cnew-chordiant-cx%e2%84%a2-solution-suite-empowers-companies-to-alleviate-attrition-increase-revenues-and-optimize-customer-lifetime-value-%e2%80%9c/ http://newsroom.eastwick.com/clientcoverage/2009/10/13/chordiant-featured-in-crm-directory-%e2%80%9cnew-chordiant-cx%e2%84%a2-solution-suite-empowers-companies-to-alleviate-attrition-increase-revenues-and-optimize-customer-lifetime-value-%e2%80%9c/#comments Tue, 13 Oct 2009 20:13:45 +0000 staff http://newsroom.eastwick.com/clientcoverage/?p=2482

Chordiant News: First Chordiant Cx Solutions, Chordiant Cx Retention and Chordiant Cx Cross-sell/Up-sell, Deliver ROI in As Little As Two Months.

By Don Panek, October 06, 2009

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Chordiant News: Chordiant Software Inc (Nasdaq:CHRD), a provider of Customer Experience

solutions, today introduced its Chordiant Cx Solutions Suite designed to target common pain points associated with customer attrition, acquisition, profitability and risk.

October 6, 2009

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Chordiant News: The easy money of the tech boom has made a lot of investors skeptical of investing in anything having to do with Silicon Valley. It was an era of “venture capital gone mad,” as the money guys just kept pouring cash into businesses that only had hopes and dreams — no real products, and certainly no real profits. Consequently, it was no real surprise when the dominoes began tumbling.

By Nancy Zambell, October 2, 2009

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Chordiant News: Discussing the evolution of business intelligence can be confusing due to terminology and ambiguous buzz words. To avoid discussions around the much abused ‘2.0’ moniker, Roman numerals will be used to simply denote subsequent maturity levels of BI. It is left to the reader to decide where BI 2.0 fits in this progression.

By Rob Walker, September 24, 2009

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]]> http://newsroom.eastwick.com/clientcoverage/2009/09/25/chordiant-featured-in-information-management-%e2%80%9cthe-evolution-and-future-of-business-intelligence%e2%80%9d/feed/ 0 http://newsroom.eastwick.com/clientcoverage/2009/09/03/chordiant-featured-in-crm-buyer-and-e-commerce-times-%e2%80%9cbeyond-crm-5-steps-to-outfox-your-competitors%e2%80%9d/ http://newsroom.eastwick.com/clientcoverage/2009/09/03/chordiant-featured-in-crm-buyer-and-e-commerce-times-%e2%80%9cbeyond-crm-5-steps-to-outfox-your-competitors%e2%80%9d/#comments Thu, 03 Sep 2009 17:21:42 +0000 Tina Salcedo http://newsroom.eastwick.com/clientcoverage/?p=2233 Too often, companies ignore their customers’ experiences until alarm bells are clanging, and then they make expensive, last-ditch efforts to hold on to defecting customers, often losing them anyway. That scenario doesn’t have to keep playing out. The right technology tools can help a company focus on the quality of its customers’ experiences and maintain healthy, long-term relationships.

By Ray Gerber

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Last year was one of the costliest years for insurers in history, with record-setting Atlantic hurricane losses amounting to $43 billion, as well as man-made catastrophic disasters culminating at $7 billion — nearly double the annual averages from 2007. With claim costs averaging 60 to 70 percent of an insurer’s costs, losses could add a minimum of three to four points on operating costs. This is not a good thing in the current market environment.

By Sabine VanderLinden

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By Anil Sharma

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Read full article here.

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