ShoreTel’s Unified Communications Solutions Enable Big Brothers Big Sisters of North Texas to Assist More Children
SUNNYVALE, Calif., Jan. 21 /PRNewswire-FirstCall/ — ShoreTel, Inc., a leading provider of Pure IP Unified Communications solutions, today detailed the benefits of a ShoreTel IP unified communications (UC) system deployed by Big Brothers Big Sisters of North Texas. The ShoreTel UC system has transformed the agency’s communications system by connecting regional offices, presenting a unified face to the community, driving down communications costs and improving service delivery. Streamlined business processes and new call management features have helped Big Brothers Big Sisters of North Texas increase the number of mentoring relationships by more than 34 percent over a two-year period, while cutting almost in half the average wait time to find a successful match. Big Brothers Big Sisters of North Texas is the largest U.S. mentoring organization that provides children with support, guidance, friendship and fun by matching them to adult role models.
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