April 30th, 2008

Darby Bank & Trust Lowers Communications Costs and Enhances Customer Service with ShoreTel Unified Communications

Easy-to-manage distributed unified communications solution reduces maintenance costs and long distance charges, and lets operators handle calls more efficiently

SUNNYVALE, Calif., April 30 /PRNewswire-FirstCall/ — ShoreTel(R), Inc., a leading provider of Pure IP Unified Communications solutions, today reported on the deployment of a ShoreTel distributed unified communications solution at Darby Bank & Trust Company headquartered in Vidalia, Georgia. With ShoreTel, Darby Bank is saving between $2,500 and $3,000 each month in long distance charges while eliminating costly truck rolls for moves, adds, and changes, which can now be done easily by a network administrator. With ShoreTel’s UC solution, operators can handle incoming calls more quickly and efficiently, significantly enhancing customer service and the bank’s employees are more productive, thanks to easy access to telephone numbers and desktop integration features.