Client News
February 24th, 2009

Chordiant Introduces Next-Best-Action for B2B Customers and Consumer Households

Cupertino, Calif. – February 24, 2009—Chordiant Software, Inc. (Nasdaq: CHRD), the leading provider of Customer Experience (Cx™) software and services, today announced Chordiant Recommendation Advisor version 6.2. This latest version of Recommendation Advisor (RA) enables real-time Next-Best-Action™-driven dialog and interaction management at the business-to-business (B2B) and household level. Breakthrough multi-level decisioning capabilities allow Next-Best-Action decisions and recommendations to be made on both an individual and aggregate level at the same time. This will enable service agents to deliver personalized experiences to customers who represent an entire company or division within a company, or one or all members of a household.

 

 

Read full press release here.



Published by: Agency Staff on February 24th, 2009 | Filed under Chordiant | Comment now »



February 19th, 2009

ShoreTel Releases ShoreWare Contact Center 5 for Highly Available Sophisticated Call Center Capabilities That Make the Virtual Call Center a Reality

SUNNYVALE, CA–(Marketwire - February 19, 2009) - ShoreTel® (NASDAQ: SHOR), a leading provider of Pure IP Unified Communications (UC) solutions, has released ShoreWare® Contact Center 5, the latest version of its contact center application suite designed to help organizations dramatically improve customer service and sales workflows. This new release expands the range of contact center features for organizations of all sizes — from small retail outlets to large enterprises with high-performance and highly available inbound or outbound multimedia and multisite requirements.

Read full press release here.



Published by: Agency Staff on February 19th, 2009 | Filed under Eastwick Communications, ShoreTel | Comment now »



February 18th, 2009

Acresso Software Adds Janet Perna as New Board Member

Schaumburg, IL - 2/18/2009 - Acresso Software, a privately-held company of Thoma Bravo, today announced the appointment of Janet Perna to its Board of Directors. Ms. Perna is the former general manager, information management for IBM’s Software group. In that role, Ms. Perna established IBM as a market leader in database, enterprise content management and information integration. Under her leadership, the group increased information management revenue by more than 150 percent. Perna currently serves on the board of directors of Deltek and Varicent.

Read full press release here.



Published by: Tina Salcedo on February 18th, 2009 | Filed under Acresso | Comment now »



February 18th, 2009

New Mexico Court System Rules in Favor of Vyatta Open Networking

BELMONT, CA–(Marketwire - February 18, 2009) - Vyatta, the leader in open networking, today announced that the State of New Mexico is deploying the Vyatta 514 and 2501 appliances throughout many of the state’s court systems, which include approximately 90 sites. The court system opted for Vyatta over Cisco and Juniper Networks routers based on Vyatta’s full functionality and economical price, but Vyatta also provided the court system with the reliability, flexibility and support it needs to maintain a robust, secure network across diverse network connections.

Read full press release here.



Published by: Agency Staff on February 18th, 2009 | Filed under Vyatta | Comment now »



February 17th, 2009

Chordiant Teams with IBM to Speed Delivery of Customer-centric Solutions to the Telecommunications Industry

Cupertino, Calif. – February 17, 2009—Chordiant Software, Inc. (Nasdaq: CHRD), the leading provider of Customer Experience (Cxâ„¢) software and services, has successfully completed validation of its Chordiant Decision Management software for IBM’s SPDE Framework. As an integral part of IBM’s new framework, Chordiant’s centralized predictive decisioning software will help telecommunication companies rapidly implement revenue-generating services that optimize the customer experience. Chordiant Decision Management is a proven application for telecommunications that currently enables some of the world’s largest providers to improve customer satisfaction, reduce churn and increase profitability.

 

 

Read full press release here.



Published by: Agency Staff on February 17th, 2009 | Filed under Chordiant | Comment now »



February 10th, 2009

JDSU Introduces the Industry’s Only Low-Cost Solution for Inspecting and Testing Fiber Networks With One Handheld Device

Milpitas, Calif., February 10, 2009 – JDSU today announced the release of the HP3-60 integrated power meter and display system for fiber inspection and testing.

 

 

Read full press release here.



Published by: Agency Staff on February 10th, 2009 | Filed under JDSU | Comment now »



February 10th, 2009

Fujitsu Grants JDSU a Distinguished Partner Award

Milpitas, Calif., February 10, 2009 – JDSU (NASDAQ: JDSU and TSX: JDU) today announced that Fujitsu has granted JDSU a Distinguished Partner Award for the development and manufacturing of optical communications products. Specifically, JDSU was able to provide Fujitsu with its leading Reconfigurable Add/Drop Optical Multiplexer (ROADM) products, enabling Fujitsu to meet increased demand for key service provider network buildouts.

 

 

Read full press release here.



Published by: Agency Staff on February 10th, 2009 | Filed under JDSU | Comment now »



February 5th, 2009

JDSU Partners With Sanmina-SCI to Advance its Manufacturing Strategy

Milpitas, California, February 5, 2009  – JDSU (the “Company�/NASDAQ: JDSU; and TSX: JDU) today announced that it has signed a definitive agreement with Sanmina-SCI Corporation (NASDAQ GS: SANM), a leading electronics manufacturing services (EMS) provider, for the manufacturing of JDSU products. Under the terms of the agreement, Sanmina-SCI will acquire certain manufacturing assets, inventories, and employees related to JDSU’s operations in Shenzhen, China. The agreement is subject to certain customary closing conditions, including regulatory approval. JDSU and Sanmina-SCI anticipate the transaction to close before April 6, 2009.

 

 

Read full press release here.



Published by: Agency Staff on February 5th, 2009 | Filed under JDSU | Comment now »



February 3rd, 2009

Acresso InstallAnywhere 2009 Reduces Development and Installation-Related Support Costs for Multi-Platform Software Products

Schaumburg, IL - 2/3/2009 - Acresso Software, the makers of InstallShield and AdminStudio, today announced InstallAnywhere 2009, the latest version of the leading multi-platform installation authoring solution for software producers. The new release improves automation and customization options for better installation experiences that are consistent across all their supported platforms. InstallAnywhere 2009 further streamlines the installation development process through capabilities such as an automation interface, and improves reliability in the field by providing greater control over rules applied across target platforms. The result is cost savings in multiple phases of the product life cycle.3.

Read full press release here.



Published by: Tina Salcedo on February 3rd, 2009 | Filed under Acresso | Comment now »