February 24th, 2009

Chordiant Introduces Next-Best-Action for B2B Customers and Consumer Households

Cupertino, Calif. – February 24, 2009—Chordiant Software, Inc. (Nasdaq: CHRD), the leading provider of Customer Experience (Cx™) software and services, today announced Chordiant Recommendation Advisor version 6.2. This latest version of Recommendation Advisor (RA) enables real-time Next-Best-Action™-driven dialog and interaction management at the business-to-business (B2B) and household level. Breakthrough multi-level decisioning capabilities allow Next-Best-Action decisions and recommendations to be made on both an individual and aggregate level at the same time. This will enable service agents to deliver personalized experiences to customers who represent an entire company or division within a company, or one or all members of a household.

Read full press release here.